Your personal information and PKR transaction data are handled with care on Super9. This Privacy Policy explains exactly what we collect, why we collect it, how it is used, and the choices you have as a player in Pakistan.
Super9 does not sell, rent or trade your personal data to any third party for marketing purposes.
Using Super9 means you accept this Privacy Policy. Please read it before creating an account.
This Privacy Policy applies to all users of Super9 at super9.fun. It describes how personal information collected during registration, account use, betting activity, and payment processing is handled. By using Super9, you confirm that you have read and accept this policy.
Super9 is committed to handling the personal data of its players in Pakistan responsibly and transparently. This Privacy Policy sets out what personal information we collect from you when you register an account, make a deposit or withdrawal in PKR, place bets on cricket, PSL, football or casino games, or simply browse the Super9 platform.
We understand that privacy matters. When you trust us with your name, contact details and payment information, we take that seriously. This policy is written in plain language so you can clearly understand what happens with your data — not buried in legal jargon that is hard to follow.
This policy applies to all Super9 accounts and all interactions with the platform, including via web browser and any mobile access. It should be read alongside our Terms and Conditions and Responsible Gaming page.
When you create a Super9 account, we collect the personal details you provide during sign-up. This includes your full name, date of birth, email address, mobile number and the username you choose. Date of birth is collected specifically to verify that you meet the 18+ age requirement — this is non-negotiable and applies to every account.
Super9 may request identity documents such as a copy of your CNIC, passport or other government-issued identification. This is part of our standard account verification process, particularly before processing withdrawals or when unusual account activity is detected. Document images provided for verification are handled securely and are not shared with third parties except where required for verification purposes.
We collect information about your deposits and withdrawals, including transaction amounts in PKR, payment method used (such as JazzCash, Easypaisa, Raast, bank transfer or debit card), and transaction timestamps. We do not store full payment card numbers or mobile wallet credentials — these are handled directly by the relevant payment service providers.
We record your betting history across sports (cricket, PSL, football, esports), casino games, live casino and slot games. This includes bet amounts, outcomes, game sessions, win and loss records, and platform interactions. This data is used to manage your account, resolve disputes, detect fraud and improve the platform experience.
When you access Super9, we automatically collect technical information including your IP address, browser type and version, device type, operating system, referring URL, and pages visited on the platform. This data helps us keep the platform secure, diagnose technical issues and understand how users interact with different features.
If you contact Super9 support by email or through the platform's messaging tools, we retain a record of that communication. This helps us resolve queries accurately and maintain a history of any account-related issues that have been reported or addressed.
Super9 uses the data collected for the following purposes:
Super9 does not use your personal data to build profiles for sale to advertisers, and we do not share personal data with third-party marketers.
All financial transactions on Super9 are processed in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed through the relevant payment provider's own systems. Super9 receives confirmation of the transaction and the amount — we do not have access to your full payment credentials.
Transaction records — including deposit history, withdrawal requests and their outcomes — are stored as part of your account record. These records are used to resolve payment disputes, process future withdrawals to the correct account, and maintain an accurate financial history for your account.
Where Super9 requests proof of payment method ownership (for example, a screenshot of your JazzCash or Easypaisa account showing your CNIC-linked mobile number), this documentation is used solely for account verification and is not shared externally except where required by our payment processors to complete the transaction.
Super9 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help us recognise returning users, maintain your login session, remember your platform preferences and understand how different parts of the platform are used.
You can manage cookie settings through your browser. Disabling essential cookies may affect the platform's ability to function properly, including keeping you logged in to your account.
Super9 does not sell or rent your personal data to any third party. Data may be shared in the following limited circumstances only:
In every case, data shared with third parties is limited to what is strictly necessary for the stated purpose. Super9 does not share your betting history, financial data or personal details with advertisers.
Super9 retains your personal data for as long as your account is active and for a reasonable period after account closure. Transaction records and account history are retained for an extended period to allow resolution of any disputes that may arise after account closure and to meet standard record-keeping requirements.
If you request account closure, your personal data will be marked as inactive but retained in accordance with our standard retention schedule. You may request deletion of your data by contacting support, subject to the limitations described in the Your Rights section below.
Super9 applies technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include:
No system is completely immune to security risks. If you believe your Super9 account has been accessed without your permission, contact support immediately so we can investigate and take protective action.
As a Super9 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].
Super9 will respond to data rights requests within a reasonable time. We may need to verify your identity before actioning certain requests to protect account security.
Super9 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of a minor, that account will be closed immediately and any associated data will be handled in accordance with our retention policy. If you believe a minor has accessed Super9, please contact support immediately.
Super9 may update this Privacy Policy from time to time. When material changes are made, we will notify registered users via email or an on-platform notification before the updated policy takes effect. The revised policy will be published on this page with an updated effective date. Continuing to use Super9 after a policy update means you accept the revised version.
If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information has been handled, please contact Super9 support at [email protected]. We are available during standard business hours and aim to respond to all privacy-related queries promptly.
A plain-language summary of the key data categories Super9 handles and the reason each is collected.
You have clear rights over the personal data Super9 holds. Here is what you can request and how each right works in practice.
Request a copy of all personal data Super9 holds about your account, including registration details, transaction history and betting records. Contact support to make an access request.
If any of the personal data on your account is incorrect — for example a misspelled name or outdated contact number — you can request that it be corrected. Contact support with the correct details.
You may request deletion of your personal data. Note that transaction and account records are subject to standard retention periods. Deletions are confirmed once retention requirements are satisfied.
You can request that Super9 temporarily limit how your data is processed while a query, complaint or dispute is being investigated and resolved.
You can withdraw consent for promotional emails and on-platform notifications at any time by contacting support or clicking unsubscribe in any marketing email we send.
If you want to close your Super9 account entirely, contact support. Any verified deposit balance (net of applicable bonus conditions) will be returned to your registered payment method following standard checks.
To exercise any of these rights, email us at [email protected]. We may verify your identity before actioning your request.
These are not just policy words — they are the actual practices built into how Super9 handles player data every day.
Every connection between your device and Super9 is protected by SSL/TLS encryption. Your login credentials, PKR transaction data and personal details travel over a fully secured channel — not plain text that can be intercepted.
Super9 does not sell, rent or trade your personal information to advertisers or data brokers. Your name, contact details, betting history and financial data exist on Super9 for the sole purpose of running your account — not generating ad revenue.
Not everyone at Super9 can see your personal data. Access is restricted to team members who genuinely need it to perform their role — such as the support team handling your query or the payments team processing your withdrawal.
When Super9 asks for identity documents like your CNIC, it is for account verification only — specifically to confirm you are who you say you are before releasing a withdrawal. This data is handled securely and is not shared beyond what the verification process requires.
Betting activity data is monitored as part of Super9's responsible gaming commitment. If patterns suggest a player may be struggling, proactive tools such as deposit limit reminders are made available. This monitoring is done to protect players, not to profile them commercially.
When Super9 makes meaningful changes to this Privacy Policy, you will be notified before those changes take effect — via email or an on-platform notification. You will never be surprised by a policy change that affects how your data is used.
Your privacy is connected to how you use every feature of Super9 — from placing cricket bets and PSL wagers to depositing PKR and managing your VIP tier. This policy covers all of it in one place.
If you have a specific question about how a particular piece of your data is handled — for example, what happens to your CNIC document after verification, or how long your betting history is kept — contact support directly and we will give you a straight answer.
Email: [email protected]
This Privacy Policy works together with Super9's other documents. Reading all of them gives you a complete picture of your rights and responsibilities as a player.
Create your account in a few minutes. Deposit in PKR via JazzCash, Easypaisa or Raast. Bet on PSL, T20 cricket and football, or explore hundreds of slot games and live casino titles. By registering, you confirm you are 18+ and have read this Privacy Policy.
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